Refund policy

Returns & Refunds

We want you to be happy with your figure. You have 30 days after delivery to request a return.

Eligible returns

To be eligible, the item must be in the same condition you received it: undamaged, unpainted and in its original packaging. Please keep your order confirmation as proof of purchase.

How to start a return

Email us at nozanika1@gmail.com with your order number. If your return is accepted, we will reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Return shipping

• Damaged, defective or wrong item: we cover the cost, or send you a replacement.
• Change of mind: the customer pays the return shipping.

Damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective or not what you ordered. Photos of the item and packaging help us resolve it quickly.

Non-returnable items

Custom or personalised orders cannot be returned unless they arrive damaged or defective.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery, for any reason and without justification. The item must be in the condition described above.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since your return was approved, please contact us at nozanika1@gmail.com.